For order questions, refunds, print issues, or anything that's gone wrong with a book — email us at support@moonshinestory.com. We aim to reply within one business day (Mon–Fri, Hong Kong time, GMT+8).
Before emailing about a refund or replacement, you may want to read our Returns & Refunds policy — most issues are covered automatically.
For press, partnerships, school or library enquiries, or bulk orders, email support@moonshinestory.com with “Press” or “Partnership” in the subject line and we'll route it to the right person.
Moonshine Story is the trade name of Moonshine Studios Limited, a Hong Kong–registered company founded by Matt Li and Erika Wong. Erika is the educator behind the social-story framework that shapes our books.
We do not currently operate a physical retail location. All orders, support, and business correspondence are handled electronically.
Want to know more about why we built this? Read our story.