Every Moonshine Story book is personalized and produced on demand. Because the book is unique to the child it's made for, we cannot accept change-of-mind returns. We stand behind the quality of what we deliver though, so if something is wrong on our end we'll replace it or refund you.
Last updated: 2026-04-19
Digital books are delivered as a downloadable PDF within minutes of purchase. Once the PDF is generated and made available, the purchase is final — digital goods cannot be returned. There are two exceptions where we will fully refund you or regenerate the book at no cost:
Typos, wrong age selections, or other personalization errors caused by information you entered during checkout are not covered, but we're happy to help — email us and we can regenerate the book at a 50% discount.
Printed books are custom-manufactured per order and shipped directly from our print partner. Because each book is unique, printed books are final sale. We replace or refund defective and damaged items under the terms below.
You have 14 days from delivery to report any of the following. We cover return shipping where required, and you do not need to physically ship the defective book back — photo proof is sufficient:
You can cancel a printed book order for a full refund any time before your book enters production. In practice this is usually a 1-hour window after checkout, but it can be longer during off-peak times. Email us at support@moonshinestory.com as quickly as possible with your order number. Once a book has entered printing we can no longer cancel the order.
If the book was printed accurately based on the details you submitted and approved in the preview (for example, a typo in the child's name, a wrong age, or the wrong character selection) we can reprint the corrected book at 50% of the original price. You keep the first copy.
We can't accept returns or issue refunds in the following cases. This matches the industry standard for personalized children's books:
Email support@moonshinestory.com within 14 days of delivery (for printed books) or within 24 hours of purchase (for digital delivery failures) with:
We read every email and reply within 2 business days. Approved replacements typically ship within 3 business days; approved refunds are processed back to your original payment method within 5–10 business days depending on your bank.
If you're unsure whether your situation qualifies, just email us. We're two parents running this with you in mind, and we'd rather hear from you than have you quietly give up on a book that didn't turn out right.